Shipping policy

Where we ship

We deliver across Australia and offer international shipping to selected countries shown at checkout. Import duties, taxes and customs fees for international orders are the recipient’s responsibility unless stated otherwise.

Processing times

In-stock orders are typically packed within 1–3 business days. Backorder or preorder items ship according to the timing noted on the product page or in your order confirmation.

Orders placed on weekends or Australian public holidays are processed on the next business day.

Packing standards

We pack with collectible value in mind.

• Singles are sleeved and protected against bending where practical.
• Graded slabs are wrapped to reduce scuffing and movement in transit.
• Sealed product is packed to limit crushing and corner damage.
• Higher-value orders may include extra packaging or signature requirements.

Tracking and delays

Where a tracked service is selected, we share tracking details once your parcel is lodged. Carrier delays, weather, peak seasons and customs inspections can extend delivery times beyond the estimate shown at checkout.

If tracking has not updated for an unusually long period, contact us with your order number and we will help investigate with the carrier.

Lost or damaged parcels

If a tracked parcel is confirmed lost or arrives damaged, contact hello@beyondmint.co so we can arrange a replacement or refund according to our refund policy and any carrier claim process.