Policies
Refund policy
We want you to feel confident buying from Beyondmint. Because Pokémon TCG products are collectible and often sealed or graded, our refund rules protect both buyers and the integrity of the stock we sell.Last updated 10 September 2026Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, is not of acceptable quality, or does not match its description, you may be entitled to a repair, replacement or refund.
Change of mind
We generally do not offer change-of-mind refunds on Pokémon TCG products once an order has been confirmed. Collectible cards, sealed product and graded slabs can change in market value quickly, and we cannot restock opened or handled items as new.
- Sealed product that has been opened, unwrapped or had tamper seals broken cannot be returned for change of mind.
- Graded cards and singles that have left our care cannot be returned for change of mind.
- If your order has not yet been packed, contact us as soon as possible and we will try to cancel it.
Faulty, damaged or incorrect items
If your order arrives damaged, incomplete, or different from what you ordered, email hello@beyondmint.co within 7 days of delivery with your order number, photos of the packaging and product, and a short description of the issue.
Where a fault or shipping damage is confirmed, we will offer a replacement where stock allows, or a refund to your original payment method.
Graded cards and authenticity
Graded cards are sold as described, including grader, grade and label details shown on the product page. Minor differences in slab scuffs from normal transit handling are not treated as faults unless the slab is cracked, the label is illegible, or the card itself is damaged beyond the listed grade condition.
How refunds are processed
Approved refunds are returned to the original payment method. Please allow several business days for your bank or card provider to show the credit after we process it.